aXon Clinical Psychology and Neuroscience
Privacy Policy

Privacy Policy

aXon Clinical Psychology and Neuroscience is committed to protecting your privacy and handling personal information in a respectful, confidential, and professional manner.

This Privacy Policy outlines how information may be collected, used, stored, and protected when you visit this website or engage with our services.

Our Commitment to Privacy

Confidentiality is a fundamental part of psychological practice.

We recognise the trust clients place in us and are committed to managing personal information in accordance with applicable Australian privacy legislation, professional standards, and ethical obligations.

Information We May Collect

Information may be collected when you:

• contact the clinic by telephone, email, or website enquiry;
• arrange or attend an appointment;
• provide referral or healthcare information;
• complete forms or administrative documentation.

The information collected will generally be limited to what is reasonably necessary to provide services, respond to enquiries, or meet professional and legal requirements.

How Information Is Used

Information may be used for purposes such as:

• arranging appointments;
• providing psychological services;
• communicating with clients or referrers where authorised;
• maintaining clinical records;
• processing Medicare or other administrative requirements;
• meeting professional, legal, and regulatory obligations.

Personal information is not sold, rented, or provided to third parties for marketing purposes.

Confidentiality

Information discussed during psychological services is treated confidentially and managed in accordance with professional and ethical standards.

There are limited circumstances where disclosure may occur, including where:

• consent has been provided;
• disclosure is required or authorised by law;
• there is a serious concern regarding safety or welfare;
• professional obligations require appropriate reporting.

Where appropriate, every reasonable effort will be made to discuss these circumstances with the client.

Website Information

This website may collect limited technical information, such as browser type, device information, and website usage statistics, to assist with website operation and security.

This information is generally not used to personally identify visitors.

External Websites

This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Visitors are encouraged to review the privacy policies of any external websites they access.

Storage and Security

Reasonable steps are taken to protect personal information from unauthorised access, misuse, loss, or disclosure.

Information is retained and managed in accordance with professional record-keeping requirements and applicable legal obligations.

Access to Information

Clients may request access to personal information held by the practice, subject to applicable legal, professional, and clinical considerations.

Requests should be made directly to the clinic.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, professional standards, or practice procedures.

Contact

If you have any questions regarding privacy, confidentiality, or the handling of personal information, please contact the clinic directly.